The Business Travel Services Department of Covington Travel is a busy place. As an individual traveler, you may not have spoken with them directly, but they work tirelessly for you and your company to make your travel experience smoother and help your organization control costs.

The Business Travel Services team is comprised of Lisa Pitzer, Director; Phil Hiller, Account Manager; Anne Marie Justis, Account Manager; and Teresa Cain, Business Travel Analyst. Here are just six ways this diligent team helps manage your travel program.

Monitor Customer Service

Our Business Travel Services team responds to Customer Service Surveys or any issues brought to our attention. Our goal is to determine the cause of the issue and work to correct it promptly and to our customer’s full satisfaction.

Review Travel Policy

We work with hundreds of companies of all sizes, and our Business Travel Services team has a vast knowledge of best practices for an efficient travel policy. They assist by reviewing your company’s existing policy and make suggestions on additional ways to improve your travel program.

Facilitate Supplier Relations

Covington enjoys a vast network of relationships with industry suppliers. The Business Travel Services team leverages these connections to enhance the individual’s travel experience and their company’s prospect for cost savings.

• Identify areas of opportunity for airline, car and hotel discounts based on your company’s past, current and potential travel activity
• Assist in resolving issues with suppliers
• Assist in guiding travelers to preferred suppliers so that your company can meet its goals to establish and retain discount programs

Conduct Account Reviews

Covington’s Business Travel Services Account Managers meet periodically with corporate accounts to review travel activity and discuss any new savings opportunities. This is also a good time to review any current relationships with air, car and hotel suppliers, as well as make adjustments to your travel policy based on the travel data collected.

Support Online Booking

The Business Travel Services team also assists in ongoing assessment and updates of your travel booking site to ensure that it operates efficiently and fully supports your company’s travel program.

Provide Reporting

The Business Travel Services team uses multiple data sources to capture travel details and expense. We offer your company’s key contacts standard reports as well as customized reports for unique account needs.

• Determine what specific data points to collect that may help your company make business and policy decisions
• Provide reporting showing missed opportunities for savings, which helps your organization monitor travel policy compliance
• Provide reports that can assist your company in identifying individuals affected by travel disruptions, weather, etc.
• Provide group manifests to assist with keeping track of employee movements such as meeting, training, and incentive travel
• Provide unused nonrefundable airline ticket reports to ensure that travelers have every opportunity to use these tickets towards future travel

Covington’s Business Travel Services team strives to help our corporate clients’ travel programs operate more efficiently, guide them to cost savings opportunities and improve the individual travel experience. Contact our dedicated Business Travel Services team directly to discuss what they can do for your travel program.