Upscale hotels often have a special person stationed at a separate desk in the Lobby. He’s not the valet who parks the car, or the bellman who takes your bags to the room. She’s not the front desk reception who checks in guests and receives payments. This special person is the Hotel Concierge. His or her job – and pleasure – is to assist guests with any activities that will make their stay more pleasurable. The concierge is the ultimate insider who has cultivated connections to score a table at the hottest restaurant of the moment, or tickets to a sold out show. The Concierge can arrange nearly anything (as long as it’s legal), but the majority of guests don’t use their services. Often guests don’t really know how to use a hotel concierge, so we have some tips and guidelines to make you more comfortable with using this fabulous resource.

Anything Goes

No request is too small for a knowledgeable concierge. They are experts on the local area so don’t be shy about asking where to buy local produce, suggestions for kid-friendly activities on a rainy day or what the dress code is for a local club. If you need transportation to shopping, a personal shopper to go with you or to arrange spa services, your concierge is the one to ask. He or she will make restaurant recommendations and reservations; and because of their insider connections, you might just get that prized table by the window!

The finest concierges take pride that no request is too large, either. They can plan a romantic scenario to pop the question – you should bring your own ring, but if necessary, they can arrange for that, too! VIP access to nightclubs, sold out theater tickets or prime sports arena seating are just some of the magic acts that an outstanding concierge has in his bag of tricks. Of course, if you have a complicated request such as having a party room decorated in advance or securing highly-sought tickets, you should contact your concierge in advance. Even the best-connected concierge might not be able to conjure up front row seats to a Katy Perry show with only two hours’ notice.

The Cost of Concierge Services

Of course the guest pays for the actual activity – theater seats, personal shopper, or limousine transportation – but there really isn’t any official fee structure for a concierge’s services of procuring the tickets and services. Most concierges suggest that a genuine thank you is sufficient for small requests like dinner recommendations and easy reservations. That said, while tipping is never expected, it is appreciated, and particularly when the service involves obtaining something you couldn’t pull off on your own. It would be appropriate to tip $20 for securing reservations in high demand or tickets to a sold out show, and even more would be appropriate for arrangements that require complex planning. In addition, don’t forget your manners; in the true spirit of fine service, a concierge is always gratified with a sincere expression of appreciation.

A fine hotel concierge is an exceptional resource, a wealth of information and a black book of who’s who. With these guidelines, you now understand how to use a hotel concierge, so don’t be shy – ask your concierge for recommendations, to make reservations or to arrange a special event for you. It will enhance your trip and make you feel like a rock star!